rekavago

GENERAL TERMS AND CONDITIONS OF CONTRACT

These General Terms and Conditions (hereinafter: GTC) define the terms and conditions of use of the website and online store www.rekavago.com (hereinafter: website) exclusively owned and operated by PINKA 2003 Kft. (registered office: 1047 Budapest, Károlyi István utca 10., Cg.: 01-09-179403, tax number: 24732693-2-41). Any natural or legal person of legal age, or a business association or other organization without legal personality who registers on the website is considered a user. (hereinafter: user).

Please read this document carefully before using this site.

Seller details

Company name: Pinka 2003 Ltd.

Headquarters: 1047 Budapest, Károlyi István Street 10.

Tax number: 24732693-2-41

Company registration number: 01-09-179403

Competent court of registration: Metropolitan Court of Registration

Contract language: Hungarian

Contact: store@rekavago.com

Seller's location:

Address: 1047 Budapest, Károlyi István Street 10.

Phone: +36 30 4066622

Seller's main activity: Footwear manufacturing (1520'08).

Seller's scope of activity in relation to this web store: Mail order, online retail (4791'08).

The Seller informs the Buyer in accordance with the 20th Section of the Government Act 45/2014(II.26) that it sells products in this webshop. The ordered product is fulfilled “in its entirety” upon purchase, there is no partial fulfillment in several installments, therefore, in the case of the right of withdrawal, compensation in the form of partial payment is not applicable, but liability for depreciation of the package and product damaged by the Buyer during the withdrawal period may be applicable.

Users of our webshop: private individuals who qualify as “consumers” according to Government Decree 45/2014. (II.26) and Section 8:1.§ (1) of the 2013.V. tv (new Civil Code) (in which interpretation consumer: a natural person acting outside the scope of his profession, independent occupation or business activity). Hereinafter, the Consumer may also be referred to as “Buyer” or as “User”, and the Merchant and Consumer may be referred to collectively as “Parties”.

According to Section 4, Section 10 of the Government Act: A distance contract is a consumer contract concluded within the framework of a distance selling system organized for the provision of the product or service under the contract, without the simultaneous physical presence of the parties, in such a way that in order to conclude the contract, the contracting parties use exclusively a means of communication between distant parties.

According to Section 4, Section 14 of the Government Regulation: Off-premises contract: a consumer contract,

a) which was concluded in a place other than the business premises of the undertaking, with the simultaneous physical presence of the contracting parties;

b) for which the consumer made an offer to the business under the circumstances specified in point a);

c) which was concluded at the business premises of the undertaking or by means of a means of distance communication immediately after the undertaking, with the simultaneous physical presence of the parties, had personally and individually contacted the consumer at a place other than the business premises of the undertaking; or

d) which is concluded during a trip organised by the undertaking for the purpose of selling or promoting products or services to the consumer;

This webshop qualifies as a “device enabling communication between distant parties” and a “distance selling system” according to Section 4.§ 11 of the Government Regulation. Consumer prices are in Hungarian forints (HUF), gross prices (including VAT). The total amount is made up of the total price of the products and the shipping fee. After compiling the “shopping cart” on the website, the Consumer concludes a consumer contract with the Merchant by clicking the ORDER button. The Merchant informs the Consumer about the creation of the obligation in an email (Section 4.§ 9 of the Government Regulation). ( Government Regulation 4.§ 9. durable data carrier: a device that enables the recipient to permanently store the data addressed to him for a period of time appropriate to the purpose of the data and to display the stored data in an unchanged form and content. Such a device is in particular paper, USB key, CD-ROM, DVD, memory card, computer hard drive and electronic mail )

 1. Subject of the contract

The subject of the contract is all products available on the website www.rekavago.com . You can find out about the properties and characteristics of the products on the individual pages belonging to the products.

The scope of these GTC covers all electronic commerce services provided in Hungary via the online interface located on the website www.rekavago.com .

Purchases made on the website www.rekavago.com are governed by the provisions of Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society (hereinafter: Act CVIII).

 2. The seller

In the case of all products sold by PINKA 2003 Kft., all objections and complaints arising in connection with the product can be asserted exclusively against PINKA 2003 Kft., as the seller.

 3. Steps for concluding an electronic contract

Please read this information carefully and only use our services if you agree with all of its points and consider it binding on you.

A consumer contract concluded between the seller and the buyer through the webshop (a contract concluded outside the business premises or between distant parties according to Government Decree 45/2014 (II.26)) cannot be considered a written contract, so it will not be registered and will not be accessible on paper later.

Pursuant to Section 15 (1) of Government Act 45/2014. (II.26), we would like to draw your attention to the fact that the customer is obliged to pay by placing an order in the online store!

Please note that if a person under the age of 18 makes a purchase in the Web Store, the consent of their legal representative is also required. If a person under the age of 14 makes a purchase on their behalf, their legal representative may make the purchase.

We can only provide the ordered products to the user after accepting these GTC as purchase conditions, within the framework of the order procedure recorded in the webshop and confirmed as follows based on Act CVIII of 2001, and after payment for the products, so the consumer cannot make a claim for “performance prior to the conclusion of the contract” in the cases of Sections 13 and 19 of Government Act 45/2014(II.26).

Purchasing from the online store requires the buyer to be familiar with the technical capabilities, characteristics and limitations of the Internet, and to accept the potential for errors associated with the technology. The merchant is not responsible for any damage that may occur due to connecting to the website. The buyer is responsible for protecting his computer and the data contained on it.

Purchases on the website are possible by placing an order electronically, as specified in these GTC, as follows:

You can place an order without registering, but in order to make it easier to manage and place further orders, you can register on our website. You can register by clicking on the Login link in the upper right corner of the website, clicking on “Create an account”, where you enter your name, email address and password. After that, the system will send an activation email to the provided email address, please click on the link in it to activate your account, at which point you can continue shopping as a logged-in customer.

Order creation

The individual products are divided into categories. Please read the product characteristics carefully and look at the Size Chart, based on which you can select the product size for sized products. Next to the products available for purchase, there is an “Add to Cart” button. By clicking this, you do not purchase the product yet, you just put it in the cart. Please note that if you have chosen a sized product, add the product of the appropriate size to the cart. The current value of the shopping cart will appear on the right side, or if there is no such item, click on the cart icon in the upper right corner to display and update it. Every product you put in the cart will remain there until you delete it or order it. You can check, modify, or delete the contents of your cart at any time.

Our products include service(s) called workshops, which cover different types of workshops. The purchase of a workshop session is subject to special rules, which are highlighted in each relevant section of these GTC.

When selecting and purchasing any workshop in the webshop, the provisions of these GTC shall apply with the following exceptions.

By purchasing the workshop, the Customer purchases a place to participate in the event listed in the service description for themselves or for the person they designate. Participation in the event occurs by registering for any time of the given type of workshop advertised on the Service Provider's website within 6 months of purchase, from among the available times that are suitable for them, and providing the identification number received during the purchase.

The purchased workshop can only be redeemed for personal participation within 6 months of purchase, if the Customer does not participate in the given type of workshop within this time, in which case further use is not possible, and the Service Provider is not obliged to refund money. Otherwise, the conditions of the given type of workshop, as set out in its description on the website, govern participation and use.

In the case of workshops, no Product will be sent, so the parts of the GTC relating to Products do not apply.

Submit your order

In the summary section of the “CART” function, you can review your order by clicking on the small icons one by one or by pressing the “View Cart” button at the bottom, where you can enter any coupon code, gift card number, and check the shipping cost. On this page, the Web Store lists the ordered items, shipping cost, and the amount to be paid. The amount to be paid includes all costs. Here you can also add a comment to the order (which can help both the web store and the courier).

If you have checked the products in your Cart and completed the above steps, you can proceed to the Checkout page after checking the checkbox (“I have read and accept the Terms of Use and Privacy Policy”) . Please enter your contact details here – email address and phone number, for the purpose of fulfilling the order and keeping in touch. In the checkbox below, you can indicate that you would like to receive email notifications about offers in the form of newsletters in the future. Your consent is valid until revoked.

You can then enter your shipping address, which you can save for the next time by checking the box below, and you can also indicate a different billing address, and select the shipping and payment method. Please be sure to provide an email address and phone number where you can be reached in order to process, ship, and receive your order.

According to Section 5 (c) of Act CVIII of 2001, we inform you that in this purchasing step, before finalizing the order (payment), you have the opportunity to recheck all data entered so far, to identify and correct data entry errors. Once you have completed the purchase, checked the data, the contents of the cart, and the selected delivery and payment method, you finalize your order with the Payment button, and the Website will navigate you to the payment interface.

According to Section 15 (1) of Government Act 45/2014. (II.26) we would like to draw the attention of our customers to the fact that by clicking on the “Payment” button and placing an order in the webshop, the customer is obliged to pay!

Placing an order does not constitute a contract, it is an offer by the user to purchase the given product. The seller confirms the order no later than 72 hours after sending it, which confirmation creates a contractual relationship between the parties. By sending the confirmation, the order is considered a written contract. The language of the contract is Hungarian.

If confirmation is not received within 72 hours of sending the offer, the offer obligation of the user and any other obligation of the seller will automatically terminate without any further conditions.

The seller files the confirmed contracts electronically, they are considered a written contract, which the seller must ensure is preserved for 5 years.

The Buyer may use the webshop solely at his own risk and accepts that the Seller is not liable for any material or non-material damages arising during use or caused by the purchased products. The Seller excludes all liability for the conduct of the website users. The Buyer is fully and exclusively responsible for his own conduct and for the opinions expressed in the comments stored by the webshop regarding the product during use of the webshop.

The Seller accepts the order through the webshop only if the Buyer has correctly provided all the data required for the order. The Seller is not liable for any delivery delays or other problems or errors that can be attributed to incorrect or inaccurate data. The Seller is not liable for any damages resulting from a forgotten password or unauthorized access to it by a third party.

It is possible to modify data regarding an ongoing order by sending an e-mail to store@rekavago.com , within a maximum of 24 hours from the date of the order.

Loyalty program

The Service Provider is entitled to advertise a loyalty program. In accordance with these general terms and conditions, the purpose of the Loyalty Program is to give preferential treatment to its registered members.

Thanks to the Loyalty Program, points are credited when purchasing products or using services, which can be redeemed later. Points can only be collected after registration. Registration is done automatically by opening a profile on the Service Provider's website (registration), and already registered customers automatically become members of the Loyalty Program. A person can only register for the Loyalty Program once. By registering, the Loyalty Program member agrees to the terms and conditions of participation in the Loyalty Program described in this document.

For every purchase, 1 point is credited for every whole 100 HUF of the product price. After making a purchase, every Loyalty Program member who purchases through the Service Provider's website or in person, if they make their purchase through the Loyalty Program membership - i.e. in the case of a personal purchase, they verify themselves by providing the email address or name associated with the Loyalty Program membership, or in the case of an online purchase, they submit the purchase on the Service Provider's website after logging into their profile. In order to credit the points, in the case of an online purchase, you must log into your profile, and in the case of an in-person purchase, you must verify your membership at the checkout before completing the payment process; if this is not done, there is no possibility of crediting points after completing the payment process.

In addition to the general points calculation specified here, the Service Provider is entitled to temporarily apply increased points earning opportunities for promotional purposes, about which the members of the Loyalty Program are informed through information posted on the Service Provider's website and/or in the newsletter.

The points earned are not transferable to anyone else, and can only be used by the Loyalty Program member in whose profile the points were credited.

The Service Provider reserves the right to refuse to credit points or to cancel credited points if the purchase contract concluded with the Service Provider, based on which the points were credited, is terminated (e.g. in the event of withdrawal, dispute, cancellation, return, exchange, etc.), as well as if any error, abuse or fraud has occurred affecting the points balance.

The points can be viewed and tracked at any time in the Customer's registered account on the Service Provider's website.

Redeeming points: Points can be redeemed on your next purchase, both in person and online, only for full-price products, gift card purchases, shipping, or other services. Points are valid for 6 months from the date of purchase, with each purchase resulting in points extending the validity of previous, unused points for an additional 6 months. New points are awarded for products purchased with redemption.

During redemption, the Customer is entitled to a discount on the products in the given basket for which they can be used according to the rules of the loyalty program, as follows:

Redeem 500 points = 5% discount

Redeem 1000 points = 10% discount

Redeem 1500 points = 15% discount

Redeem 2000 points = 20% discount

In the event of suspicion of abuse or fraud (for example, in the event of an extraordinary amount of point accumulation or redemption), the Service Provider may disable the possibility of redeeming points and may forward the account details to the affected party or hand them over to the investigating authority or other authority or body for the purpose of law enforcement.

The Service Provider reserves the right to unilaterally supplement or modify the terms of participation, especially if this makes them simpler, in order to comply with the conditions of secure data management and point processing and/or to prevent abuse, but not exclusively, but especially to incorporate changed legal conditions, or to terminate the program.

We will notify you of the changes in a newsletter and/or by publishing them on the Service Provider's website.

4. Purchase price, payment terms

The price indicated next to the product on the website is the purchase price of the product, which includes VAT.

In the event that, despite the seller's best efforts, an incorrect price is displayed on the website, especially if the price is clearly incorrect, the seller is not obliged to sell the product at the incorrect price. In this case, the seller may offer to sell the product at the actual price, and if the user does not find it acceptable, he may withdraw his intention to purchase.

The purchase price can be paid using the following payment methods:

• by bank card payment via the website (Partner company: STRIPE)

• in case of personal collection, with advance payment via the methods indicated on the website

• cash on delivery

• by bank transfer (in case of advance payment)

Payment by bank card in the webshop: after selecting the product and providing the delivery details, you can choose to pay by bank card, which you can make through the STRIPE ( https://stripe.com/en-hu ) partner company after providing your bank card details. The interface currently accepts VISA Classic, VISA Electron, Eurocard/MasterCard and Maestro cards. Bank cards issued exclusively for electronic use can only be accepted if their use is permitted by the bank that issued the card! Please check with your bank whether your card can be used for purchases made via the internet. After a successful purchase, STRIPE issues an authorization number for the transaction, which is worth writing down or printing out the entire page. In the event of an unsuccessful transaction, it will inform you of the reason for the error in an error message.

In the case of cash on delivery, the invoice is settled by cash on delivery. When choosing cash on delivery, the purchase price, including shipping costs and cash on delivery costs, must be paid to the courier delivery person, in cash or by bank card.

This payment method has a separate cost, the amount is: 1200,- HUF.

Bank transfer from the customer's bank account. With this payment method, the order will be processed after the transfer is received. Please include the order number received in the e-mail in the transaction notification section, otherwise we will not be able to identify the amount received for the order.

Data required for the transfer:

Beneficiary: Pinka 2003 Ltd.

Beneficiary account number: Erste Bank 11600006-00000000-58052635

Notification field: the order number received in the email

Personal pickup is free, but in the case of additional delivery, the final total price will include the delivery fee in addition to the purchase price of the product.

The shipping fee: according to the shipping fee table, which depends on the supplier's service price list and its changes, the current price list is published on the Company's website and in each case is indicated in a separate line related to the order, even before the order is finalized.

5. Acceptance and Delivery Terms

The delivery time - if the product is in stock - is within 2-6 working days from the day after the order is placed.

For products that are temporarily out of stock or are made to order, you will see the inscription "MADE TO ORDER" on the website. This means that the product is manufactured by the seller only upon order, the production time is usually 15-20 working days, however, the seller will send a notification about the actual delivery time in the form of an e-mail to the e-mail address provided by the user in the order. The user has the right to decide whether to continue the order, knowing the expected delivery time.

If the user decides not to place the order, knowing the expected delivery time, he/she is entitled to withdraw from the contract, but is obliged to send his/her declaration of withdrawal to the seller no later than 24 hours after the "receipt" of the information about the expected delivery time. If the user is late in sending this declaration of withdrawal, the seller is obliged to compensate for all resulting damages.

The user acknowledges that if he does not express his intention to withdraw from the contract within the specified deadline, the seller will consider the expected delivery time as accepted and will arrange for the purchase of the product.

In case of personal collection , the Collection location is:

REKAVAGO showroom & workshop

1047 Budapest, Karolyi István Street 10.

Pick-up times: Only possible by prior arrangement.

Delivery by courier service :

The User is obliged to take delivery of the products specified on the Order Form submitted by him/her and delivered by the Seller to the address provided. The costs of resending due to delivery failure due to the User's fault shall in all cases be borne by the User.

The delivered goods remain the property of the Seller until the purchase price has been paid in full.

6. Exchange of goods, warranty

If the ordered product is defective or damaged during shipping, the seller will repair or replace it free of charge. We are not obligated to repair or replace defects resulting from improper use of the products! If the user does not wish to use this option, he may request an appropriate price reduction from the seller or withdraw from the contract. There is no possibility of withdrawal due to an insignificant defect.

RECOVERY

a) We will only accept returns of products in their original condition and packaging, in their complete quantity and quality, within 14 days of placing the order. You can obtain information about returns and any complaints from our customer service.

Custom-made products cannot be returned! You can make a quality complaint under the product warranty against custom-made products made based on custom measurements.

45/2014. (II.26) Government Act, Section 25, in the case of a product returned by exercising the right of withdrawal, which the buyer has used “to an extent exceeding the use necessary to establish the nature, properties and operation of the product”, and during this use the consumer has damaged the quality or operating parameters or appearance of the product to a conspicuously visible, measurable and demonstrable extent, the consumer is liable for a reduction in value (i.e. he cannot claim back the consumer price of the product in new condition, only the partial amount calculated in gold for the damage).

In line with this principle, no right of withdrawal can be exercised in substance for products that are clearly damaged after receipt (at the Customer's premises) and therefore unsellable or are clearly unusable.

b) In the case of items that have already been delivered but are defective (incorrectly assembled or damaged during delivery), the Seller undertakes to return them in connection with the fulfillment of warranty/guarantee claims (§ 24 of the Government Act).

If, after opening the product, it is found in the presence of the carrier that it is proven to be damaged, and the damage occurred before the goods were received, we provide a 14-day exchange option for the product. In this case, the damage can be proven with a report taken by the carrier. In the event that the returned product(s) was visibly unpacked by the Buyer and the reason for the complaint could not be clarified, the Seller will not undertake to buy back the product, therefore it will be returned to the Buyer at the Buyer's expense.

METHOD OF REFUNDING FEES:

If you return the product by courier, we will refund the price of the product to the bank account number provided by the Buyer no later than 30 calendar days after the (written) notification of withdrawal via email. The cost of return shipping is borne by the Buyer.

A material claim for a warranty or product warranty claim or guarantee pursuant to Sections 6:159 – 6:174 of Act V of 2013 (Civil Code) may only be asserted after receipt of the received items, a) by mutual agreement, b) by conciliation proceedings or c) in civil proceedings.

The competent civil court is the court of the Seller's registered office, which is currently: the 4th and 15th District Court of Budapest.

The Conciliation Board operating under the competent Chamber of Industry:

BUDAPEST CONCILIATION BOARD

Address: 1016 Budapest, Krisztina krt. 99.

Condition for submitting a warranty claim: if the received items (products) are unusable (defective in manufacturing or damaged during transportation), and in this regard, the Supplier or Seller is clearly responsible.

A warranty claim for accessories/products and a guarantee claim cannot be asserted at the same time.

Filing a warranty or guarantee claim is not considered a consumer protection complaint according to Act No. 19/2014(IV.29) of the Ministry of the Interior. According to the regulation, the consumer must prove the existence of a consumer contract for his warranty claim by presenting the original VAT invoice. A record must be kept of the warranty claim. The warranty procedure is described in detail in Section 4 of the regulation.

The general information on the warranty of goods, product warranty and guarantee of Government Decree 45/2014 (II.26) is an annex to these GTC.

7. Right to withdraw from the purchase

1. Withdrawal for consumers (if the invoice was issued in the name of a private individual)

The Buyer has the right to withdraw from the Contract without giving any reason within 14 (fourteen) days from the date of receipt of the Product. The Buyer may also exercise his right of withdrawal during the period between the date of conclusion of the Contract and the date of receipt of the Product.

Furthermore, the Buyer has the right to withdraw from the Contract by means of a written declaration to the Seller in the following cases:

(I.) the Product is not delivered to the Buyer on time;

(II.) in the context of enforcing a warranty claim, product warranty or guarantee, if the Seller has not undertaken to repair or replace, is unable to fulfill this obligation within the appropriate deadline, or if the Buyer's interest in the repair or replacement has ceased.

If the Buyer wishes to exercise his right of withdrawal, he is obliged to send a signed letter containing his intention to withdraw - using the sample form contained in Annex 1 to these GTC and also available in the Web Store - to the Seller (for example, by post or by electronic mail) to one of the following addresses:

postal address: 1047 Budapest, Károlyi István Street 10.

email: store@rekavago.com

The Buyer is responsible for proving that the right of withdrawal specified in Section 20 of Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between consumers and businesses (“Regulation”) was exercised in accordance with the provisions of the Regulation, i.e. that the right of withdrawal was exercised within the deadline.

Pursuant to Article 29(1)(c) of the Regulation, the Buyer may not exercise his right of withdrawal in the case of a non-prefabricated Product that was manufactured on the instructions of the Buyer or at his express request, or in the case of a Product that was clearly tailored to the Buyer. In this case, this applies to individually manufactured products.

If the Buyer withdraws from the Contract, the Seller shall immediately, but no later than 30 days from the date of receipt of the Buyer's declaration of withdrawal, reimburse all payments made by the Buyer, including shipping costs. The Buyer shall not be entitled to reimbursement of shipping costs if the withdrawal is not made within the scope of exercising a warranty or guarantee claim. The Buyer shall also not be entitled to reimbursement of additional costs incurred because the Buyer chose a shipping method other than the cheapest standard shipping method offered by the Seller.

Please note that the payment of the purchase price of a product paid for online with a bank card may take additional time because the payment amount is handled by a third party - the payment interface.

In the event of withdrawal, the Buyer is obliged to return or hand over the received Product to the Seller in an undamaged and complete condition without undue delay, but no later than 14 days from the date of notification of the withdrawal. Please return the product at your own expense, we cannot accept cash on delivery packages!

WE ONLY ACCEPT NEW PRODUCTS THAT HAVE BEEN TRYED IN THE ROOM AND IN THE ORIGINAL PACKAGING! If the product shows even the slightest sign of wear, we may refuse the right of withdrawal (except in cases of quality complaints)!

The Buyer shall only be liable for any depreciation in the Product if it is due to use exceeding that necessary to establish the nature, properties and functioning of the Product.

The Seller will immediately confirm receipt of the Buyer's withdrawal notice by email.

Annex 1 of these GTC can also be used for the declaration regarding the exercise of the right of withdrawal.

The Seller has the right to withdraw from the Contract by means of a written declaration to the Buyer in the following cases:

(I.) the Buyer fails to fulfill the payment obligation of the purchase price within the deadline (including, for example, if the financial institution issuing the Buyer's bank card or managing his account does not authorize the transaction);

(II.) if the data provided by the Buyer is not true, incomplete or does not allow the Order to be fulfilled;

(III.) if the Buyer unjustifiably refuses to accept the Product.

The refund of the purchase price of the Product and the shipping costs will be made using the same payment method as the original transaction, unless the Buyer expressly consents to the use of a different payment method. The Buyer will not incur any additional costs as a result of using this refund method. The Seller is entitled to withhold the refund until the Product is received back from the Buyer or the Buyer has provided proof of having returned it (whichever is earlier).

Please note that we can only refund by bank transfer, so when returning the item, please indicate the bank account number to which the buyer requests the refund!

2.) Cancellation in the case of businesses (if the invoice was issued in the name of a company or legal entity)

The rules of Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between consumers and businesses do not apply in this case!

In the case of companies and legal entities, different conditions apply to withdrawal. In the case of incomplete (without company seal and signature) withdrawal without justification, our colleagues may return the product to the sender with a cash on delivery fee of HUF 2,150.

The Seller has the right to withdraw from the Contract by means of a written declaration to the Buyer in the following cases:

(I.) the Buyer fails to fulfill the payment obligation of the purchase price within the deadline (including, for example, if the financial institution issuing the Buyer's bank card or managing his account does not authorize the transaction;

(II.) if the data provided by the Buyer is not true, incomplete or does not allow the Order to be fulfilled;

(III.) if the Buyer unjustifiably refuses to accept the Product.

The Buyer has the right to withdraw from the Contract by means of a written declaration to the Seller in the following cases:

(I.) the Product is not delivered to the Buyer on time;

(II.) in the context of enforcing a warranty claim, if the Seller has not undertaken to repair or replace, is unable to fulfill this obligation within the appropriate deadline, or if the Buyer's interest in the repair or replacement has ceased.

In the event of withdrawal, the Buyer is obliged to return or hand over the received Product to the Seller in an undamaged and complete condition without undue delay, but no later than 14 days from the date of notification of the withdrawal. Please return the product at your own expense, we cannot accept cash on delivery packages!

WE ONLY ACCEPT NEW PRODUCTS THAT HAVE BEEN TRYED IN THE ROOM AND IN THE ORIGINAL PACKAGING! If the product shows even the slightest sign of wear, we may refuse the right of withdrawal (except in cases of quality complaints)!

If the Buyer withdraws from the Contract, the Seller shall immediately, but no later than 30 days from the receipt of the Buyer's declaration of withdrawal, refund all consideration paid by the Buyer, including shipping costs.

The Buyer is not entitled to a refund for any additional costs incurred due to the Buyer choosing a method of transport other than the cheapest standard method of transport offered by the Seller.

The refund of the purchase price of the Product and the shipping costs will be made using the same payment method as the original transaction, unless the Buyer expressly consents to the use of a different payment method. The Buyer will not incur any additional costs as a result of the use of this refund method.

Please note that we can only refund by bank transfer, so when returning the item, please indicate the bank account number to which the buyer requests the refund!

The Seller is entitled to withhold the refund until the Product is received back from the Buyer or the Buyer has provided proof of having returned it (whichever is earlier).

8. Data protection

Website Technical Operation:

In accordance with Section 4, Section h) of Act CVIII of 2001 (Ektv.), we inform our customers that we use the following company as a hosting service provider for the rekavago.hu website:

Shopify International Ltd. (registered office: c/o Intertrust Ireland, 2nd Floor 1-2, Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland) operates on servers from which backups are made for the security of the data. The physical storage location of the data is: Germany, Frankfurt, DataCenter. Accordingly, we inform our customers that the processing of personal data is carried out outside of Hungary. If you do not agree with these terms of purchase, do not shop in our web store, but in person in our store.

The seller treats the data obtained confidentially and uses it exclusively for the fulfillment of orders and purchase-related purposes. It does not pass on data to third parties, except for subcontractors used in the fulfillment of the contract. When processing data, the provisions of Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information shall apply.

The seller reserves the right to send you e-mail messages for administrative and promotional purposes. The user may indicate at any time that he no longer requires e-mails by clicking on the unsubscribe link at the bottom of the e-mail message.

In order to purchase products in this webshop, we need to record the name, e-mail address, billing information and delivery address of our customers. The Seller stores this data exclusively for the purpose of order traceability, treats it confidentially and does not pass it on to unauthorized third parties.

The rules for data processing during order processing are contained in Chapter II of our data processing statement and information prepared based on the CXII. Information Act of 2011.

When browsing our pages, technical information is recorded (for example, in the form of log files containing the user's IP address, the time, the URL of the page visited), which cannot be used for personal identification, but serves statistical purposes. The system also stores data on the user's computer in the form of so-called cookies. Cookies are not suitable for identifying the user's identity and last for the duration of the session.

To use the system, you must enable cookies in your browser, otherwise certain functions will not work.

An invoice will be prepared for the ordered service, which will be stored in the manner and for the period prescribed by applicable laws.

You can request in writing to modify or delete your data from the system at any time.

9. Intellectual property rights

All data on the website www.rekavago.com is the exclusive property of the seller. The site may not be copied, distributed, transmitted, displayed, linked or modified without the prior permission of the seller. Violation of the above constitutes an infringement of copyright, trademarks or other intellectual property rights, which may subject the user to civil or criminal liability.

10. Complaints handling

The Seller aims to fulfill all Orders in good quality and to the full satisfaction of the Customer. If the Buyer has any complaints regarding the order or its fulfillment, they may submit their complaints to the e-mail address store@rekavago.com or by letter addressed to the Seller's registered office. The Seller shall immediately investigate any oral complaints and remedy them as necessary. If the Buyer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the Seller shall immediately record the complaint and its position on it and shall provide a copy thereof to the Buyer.

The Seller shall respond to the written complaint in writing within 30 (thirty) days. It shall justify its position rejecting the complaint. The Seller shall keep the minutes of the complaint and a copy of the response for 5 (five) years and shall present them to the supervisory authorities upon their request. In the event of the rejection of the complaint, the Consumer may initiate proceedings before an authority or a conciliation body regarding his complaint, as follows:

• The Consumer may file a complaint with the consumer protection authority: According to Government Decree 387/2016. (XII. 2.) on the appointment of the consumer protection authority, in administrative authority matters, the district office or the district office of the county seat acts in the first instance, and the Pest County Government Office with national jurisdiction acts in the second instance. Contact details of the district offices: http://jarasinfo.gov.hu

• In the event of a complaint, the Consumer has the option of contacting a conciliation body (contact details of conciliation bodies: http://www.bekeltetes.hu/index.php?id=testuletek ).

• A consumer may file a complaint with the conciliation board, during which the conciliation board determines whether the consumer's complaint is well-founded or not. Depending on the cooperation of the businesses, the conciliation board may make two types of decisions: if the business has previously made a declaration of submission, an enforceable condemnation decision may be made. If there is no declaration of submission, a recommendation may be issued, but enforcement cannot be initiated in relation to this, but the conciliation board may make a substantive decision against businesses even without a declaration of submission, if the consumer's request is well-founded and the disputed amount does not exceed HUF 200,000. Furthermore, during the conciliation board's proceedings, both the Consumer and the business have the opportunity to be heard online.

• The service provider is obliged to cooperate in the conciliation board procedure. In this context, it is obliged to send its response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the registered office or business location of the enterprise is not registered in the county of the chamber operating the territorially competent conciliation board, the enterprise's obligation to cooperate extends to offering the consumer the possibility of concluding a written settlement in accordance with his needs.

Final provisions

The Seller is entitled to unilaterally amend these GTC at any time; the amendment made by the Seller shall enter into force upon its publication on the website.

In cases not regulated in these GTC, the laws indicated in the appendix will apply, and the Seller's email and telephone customer service can provide additional, detailed information, either verbally or in writing.

They will primarily attempt to resolve any legal disputes that may arise through peaceful means; if peaceful negotiations fail to yield results, the parties agree to the exclusive jurisdiction of the 4th and 15th District Courts of Budapest for the adjudication of their legal disputes.

In cases not regulated in these GTC, the laws indicated in the appendix will apply, and the Seller's email and telephone customer service can provide additional, detailed information, either verbally or in writing.

Budapest, February 17, 2025.

Appendix :

The current text of key legislation is available:

2001. CVIII. Act. http://njt.hu/cgi_bin/njt_doc.cgi?docid=57566

2011. CXII. Infotv. http://njt.hu/cgi_bin/njt_doc.cgi?docid=139257

2013 V. Civil Code http://njt.hu/cgi_bin/njt_doc.cgi?docid=159096

45/2014. (II.26) Govt. r. http://njt.hu/cgi_bin/njt_doc.cgi?docid=167547

19/2014. (IV.29) NGM.r. http://njt.hu/cgi_bin/njt_doc.cgi?docid=168978

Related legislation:

* Act CLV of 1997 on Consumer Protection

* 151/2003.(IX.22.) Government Decree on the mandatory warranty for certain durable consumer goods

* Act CLXIV of 2005 on Trade

* Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices Against Consumers

* Act XLVIII of 2008 on the basic conditions and certain limitations of economic advertising activities

* Government Decree 210/2009.(IX.29.) on the conditions for carrying out commercial activities

* Joint Decree 4/2009. (I.30.) of the Ministry of Finance and the Ministry of Agriculture and Rural Development on the detailed rules for indicating the selling price and unit price of products and the fees for services

You can view the current and complete version of these laws on the website www.njt.hu, in the National Law Library.

Annex No. 1 General information on the warranty of goods, product warranty and guarantee of Government Decree No. 45/2014 (II.26)

1. Warranty of accessories

– In what cases can you exercise your right to a warranty?

In the event of defective performance of the service, you may assert a warranty claim against the company in accordance with the provisions of Sections 6:159 – 6:167 of Act V of 2013 (Civil Code).

– What rights do you have based on your warranty claim?

You may – at your choice – make the following warranty claims:

You may request repair or replacement, unless the fulfillment of the claim you have chosen from these is impossible or would entail disproportionate additional costs for the company compared to the fulfillment of your other claim. If you did not or could not request repair or replacement, you may request a proportionate reduction in the consideration or you may repair the defect yourself at the company's expense or have it repaired by someone else or - as a last resort - you may withdraw from the contract.

You may switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or the business gave a reason for it.

– Within what deadline can you assert your warranty claim?

You are obliged to report the defect immediately after its discovery, but no later than two months after the discovery of the defect. However, we would like to point out that you can no longer assert your warranty rights beyond the two-year limitation period from the performance of the contract.

– Against whom can you assert your warranty claim?

You can assert your warranty claim against the company.

– What other conditions are there for enforcing your warranty rights?

Within six months of delivery, there is no other condition for asserting your warranty claim than reporting the defect, if you prove that the product or service was provided by Batz Kft. as a “business”. However, after six months from delivery, you are obliged to prove that the defect you have identified already existed at the time of delivery.

2. Product warranty (Civil Code Section 6:168 – Section 6:170)

– In what cases can you exercise your product warranty rights?

In the event of a defect in a movable item (product), you may – at your choice – assert your right specified in point 1 or a product warranty claim.

– What rights do you have based on your product warranty claim?

As a product warranty claim, you can only request the repair or replacement of the defective product.

– In what cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force at the time of its release or if it does not have the properties specified in the description provided by the manufacturer.

– Within what deadline can you assert your product warranty claim?

You can make a product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this period, you will lose this right.

– Against whom and under what other conditions can you assert your product warranty claim?

You can only exercise your product warranty claim against the manufacturer or distributor of the movable property. In the event of a product warranty claim, you must prove the defect in the product.

– In what cases is the manufacturer (distributor) exempt from its product warranty obligation?

The manufacturer (distributor) is only exempt from its product warranty obligation if it can prove that:

– the product was not manufactured or placed on the market as part of its business activities, or

– the defect was not detectable at the time of placing on the market, based on the state of science and technology, or

– the product defect results from the application of a law or mandatory official regulation.

The manufacturer (distributor) only needs to prove one reason to be exempted.

Please note that you cannot claim a warranty claim and a product warranty claim at the same time for the same defect. However, if your product warranty claim is successful, you may claim a warranty claim against the manufacturer for the replaced product or repaired part.

3. Warranty (Civil Code Section 6:171 – Section 6:174)

Regarding the mandatory warranty for durable consumer goods, Government Decree 151/2003.(IX.22.) on the “mandatory warranty for certain durable consumer goods” contains regulations. The (subject matter) scope of the regulation applies only to new (unused) products sold within the framework of a consumer contract concluded in the territory of Hungary and listed in the annex to the regulation. Not all products available for purchase on our website fall under the subject matter of this Government Decree. The trader provides a warranty provided and voluntarily undertaken by the manufacturer for certain products not covered by Government Decree 151/2003.(IX.22.) on the mandatory warranty for certain durable consumer goods. The starting date of the warranty is the date of delivery of the product to the Consumer. The trader validates the warranty card attached to the product upon delivery. The Dealer can only provide a warranty for the failure of main parts and accessories that are not covered by the Government Decree if the manufacturer of the product provides a warranty for the period indicated on the warranty card. The consumer, with the warranty card and the presentation of the original invoice pursuant to Article 3(2) of the Decree of the Minister of Economy and Trade of the Republic of Hungary. In the event of a replacement, the new warranty period for the replaced equipment will start from the date of replacement. Please note that you cannot assert a warranty claim for the same defect, a warranty claim for the same defect, or a warranty claim for the same defect at the same time, in parallel, otherwise you are entitled to the rights arising from the warranty regardless of the rights specified in points 1 and 2.

Annex 2 to Government Decree 45/2014. (II. 26.)

Withdrawal/Termination Statement Sample

(fill in and return only if you intend to withdraw from/termination of the contract)

Addressee:

Company name: Pinka 2003 Ltd.

Headquarters: 1047 Budapest, Károlyi István Street 10.

Tax number: 24732693-2-41

I, the undersigned …………………………………………………………………………(name), declare that I practice

my right of withdrawal/termination

in respect of a contract for the sale of the following product(s) or the provision of the following service:

Date of conclusion of contract/date of receipt: …………………………………………..

Notification of withdrawal: …………………………………..

Bank account number to which I request the refund: ………………………………………………………….

Bank account holder: …………………………………………………………………………………………………………

Dated: ………………………………… (town) …………………………………………………………. (date)

Signature of the consumer(s) (only in case of a declaration made on paper):

…………………………………………..

Name: